If your selected flowers are un-available or out-of-season we will substitute for the closest possible match to keep the look of the flowers within the style you have chosen. Images found on this site are used as guides only and may not be exactly the same as the final product.

Delivery

Same Day Delivery: Orders must be received by 2pm. Cut off time for same day delivery (today) is 2pm Monday-Friday. Saturday deliveries cut off is 12pm we don’t deliver in Sunday’s with the exception of Mother’s Day, Valentine’s Day and Christmas Eve. Orders placed after these times will be delivered the following day. No deliveries will be made on a public holiday.

Cut off time for Valentine’s Day, Mothers Day and Christmas Eve is 2pm the day before.

Unfortunately we are unable to guarantee a specific time of delivery.
If the recipient is not home our couriers will leave the flowers in a safe place. If it is not possible to leave in a safe place (for e.g. apartment buildings), and we cannot contact the recipient, flowers will be returned to the shop and can be picked up at a suitable time or another delivery fee will apply if re-delivery requested.
Please note it is your responsibility to provide the correct address and contact number at the time of ordering. We will not be held responsible for flowers not received due to incorrect details given to us.
There are no deliveries on Sundays (except Valentine’s Day) or on public holidays.

Order Cancellation/ Changes

Please contact our shop on (02)8747200 if you need to change any details or to cancel your order. Unfortunately we are unable to cancel orders that have already been prepared or have left for delivery.

Credit Card Security

For your security Norwest Florist uses Stripe to handle all of its online transactions. Norwest Florist does not see or store your credit card details. Your Credit Card details and handled by Stripes secure servers and are never viewed by Norwest Florist. For more information on Stripe please visit their website www.stripe.com

Alcohol

In Australia, it is illegal for alcohol to be purchased by or delivered to any person under the age of 18 and similar conditions may apply in other countries. The sender of the item is responsible for ensuring that their order complies with the law in this regard and absolves Norwest Florist of any responsibility in this regard.

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